Frequently asked questions

Does the device require a landline or a phone nearby?

No. Our personal emergency devices connect via cellular network, so help can be reached directly from the device itself, without needing a phone.

What happens when the button is pressed?

Our monitoring center is alerted immediately, communicates with the wearer if possible, and dispatches emergency responders or notifies family members based on the account's instructions.

Is fall detection automatic?

Devices with fall detection can automatically alert monitoring if a fall is detected, even if the wearer is unable to press the button themselves.

Can this be used outside the home?

Yes, we offer both in-home and mobile coverage options depending on the level of protection you need.